FIRST PERSON/OPINION:
Via email:
I would have thought that this shabby practice of cancelling a reservation to rebook at a higher price would have stopped by now.
I had the same thing happen at one of the big motorcycle events at Laguna Seca a couple of years after the 2005 action. I showed up at my hotel in Carmel to check in and was told that “gee…you cancelled, but we can give you another room” (albeit at a much higher rate). I reminded them of the California AG’s action previously and miraculously my room reappeared.
Sadly, this practice is common to many big events. Time for a call to the track tell them how it is costing them attendees and to the Texas Attorney Generals Office (and/or local consumer agencies) as well as the hotel main offices.
Thank you for keeping this shady business practice in the bright light.
Walter Nash
Law Office of Walter Nash
Tucson, Arizona