From a press release:

In yet another demonstration of its desire to give its customers “the kind of service they expect and deserve from us”, Arai has announced a special Customer Service Pavilion at all remaining International Motorcycle Shows for the 2001-02 season.

The Pavilion is manned by Arai technical personnel who can provide services like helmet inspections, hard-to-find parts and accessories, answers to questions of fit and features, among other things.

Also available will be officially-licensed Arai casual wear featuring some of Arai’s top racers like Chris Carr, Nicky Hayden, Colin Edwards, Eric Bostrom, Kevin Windham and Mick Doohan.

The new Service Pavilion is located across from the main 2002 Arai Helmet Display kiosk in the Show’s “Factory” display area.

Look for it at all of the remaining IMS Shows: New York City, Dec. 28-30; Minneapolis, Jan. 11-13, 2002; Philadelphia, Jan. 18-20; Cleveland, Feb. 1-3; Chicago, Feb. 8-10; Daytona Bike Week, March 6-10.

Arai introduced the on-site helmet-customer service idea in September at the final round of AMA road racing at Virginia International Raceway. For years the company has had an ongoing tech-service presence at pro race events, providing helmet tech service to its many roadrace, dirt track and MX/off-road racers. That weekend, however, the company expanded its effort to include street riders who own Arai helmets. The reaction was “so incredible”, said Arai’s Robert Miller, “we knew we had to keep it going. It’s great for our customers, we get to meet them and help them face-to-face. It’s another little way we can show them how different a company Arai really is.”