Arai Offers To Repair Helmets With Loose Trim-Strips And Extend Affected-Helmet Warranties

Arai Offers To Repair Helmets With Loose Trim-Strips And Extend Affected-Helmet Warranties

© 2006, Roadracing World Publishing, Inc.

(Bethlehem, PA) – Arai Helmets has announced a voluntary program to repair those helmets that have experienced a loosening of the flexible trim strip around the helmet’s lower perimeter. (The loosening was traced to a limited number of helmets in a production run some time ago, and has since been corrected.) Arai will also extend its standard five-year warranty by an additional two years to give all affected consumers time to respond and be covered. “We want to accommodate everybody and make all our customers happy,” said Brian M. Weston, Director of Operations. “Our first priority is to get the strips re-fastened and returned as quickly as possible, and to allow the extra warranty time for everyone to respond.” As an added customers courtesy and to encourage the immediate return of the affected helmets, Arai is offering a limited “Pre-Paid Return” offer for all helmets returned on or before September 29, 2006. Arai has made special arrangements with “The UPS Stores®” to pack and ship helmets at no charge through 09/29/06. Helmets shipped on or after October 2, 2006 would revert to the normal warranty program procedures. For full details, consumers should log onto www.araiamericas.com/qcs_query_tech.html to register helmets for repair and begin the process. This address is for Lower Trim Strip repairs only. All other warranty inquiries must use the normal warranty channels.

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