FIRST PERSON/OPINION Via e-mail: I made my reservations prior to the announcement of the MotoGP at Laguna Seca, for the dates of July 1-July 11. I don’t have the exact date of the reservations, but it was just a couple of days after returning from the WSBK races last year. I received the State Government rate of $94 Sun-Thur and $147 Fri-Sat (excellent deal, might I add…) Last week, on July 21st around 2:30pm, I double checked my reservations on-line, and discovered, much to my horror, that the reservations were for July 1-July 7. I had received no phone calls, no communication whatsoever, and I had not contacted the hotel at all. I immediately called the hotel, and “Hope” told me that according to the computer, I had called Embassy Suites on June 14th and voluntarily cancelled the tail end of my reservations. I vehemently denied doing this, explaining that I had $1,000 worth of tickets purchased (two premier pit row suites), and there would be no sensible explanation for my cancelling those reservations. She said I would need to call “Gerard,” who had processed the cancellation. He would be in at 3pm. At 3pm I called, and Gerard was not yet in. I explained the need for immediate action regarding this. Hope again stated that she couldn’t do anything, and added that this was the first person she had talked to who had their reservations cancelled without being notified. She said that others were called and offered rooms in Santa Cruz. I told her that was unacceptable, considering how long ago I had made my reservations. I then added that Gerard should call me, I wasn’t going to keep trying to hunt him down for a problem that the hotel had created. I also stated that if this did not get resolved, I would seek legal restitution. At 3:15, Gerard called back. He apologized for the “computer error.” He said he didn’t remember doing the transaction, but that perhaps someone else had been logged on to his computer. He said that the reservation was back in place, at the original rate (interestingly, the rate now shows $147 for every night, but my faxed reservation confirmation does have a note saying to honor the original rates.) So, at this point, the problem has been resolved. But I shudder to think what would have happened if I had not double checked my reservation, and shown up on the 1st with nothing but my word against theirs and no hotel room for the big race. The added problem now is that I would like to change my reservation to arrive on the 3rd, but I don’t want to call or contact Embassy Suites for fear that they will use that as an excuse to cancel my race weekend reservations. Barbara Baker Sacramento, California See related post: DA Investigates Hotel Problems In Monterey June 25, 2005 ~https://www.roadracingworld.com/news/article/?article=23266~